Applying FonGenie to your business

FonGenie is the service that will directly help your retail or small business sell your products and services with every inbound telephone call. Every time someone calls your business they are a potential customer who, in most cases, is being neglected because you simply cannot answer every call like FonGenie can.

 

 

To get the most out of FonGenie, your current business should ideally have a telephone number that will be forwarded to the FonGenie number you choose during your signup, and a second telephone number to which calls from customers can be transferred when they choose to speak with you.

Alternatively, you can use the FonGenie telephone number (toll-free numbers are available to be added to your account) as your marketed business number that will also take advantage of all of FonGenie’s sales, marketing and analytics potential. You will then only need a single telephone number to receive calls transferred from FonGenie.

FonGenie is able to gather useful information about your customers based on their Caller ID, like where they are from and broad demographics; however it is through their activity and interaction with your menus that you glean behavioral information and whether your sales efforts are successful. (Our “Best Practices” will help you set up and manage your campaigns properly)

Your FonGenie account setup will only take you a couple minutes and the editable templates make it easy for your business to be FonGenie-enabled right away. But it is important to actively use FonGenie if you are serious about improving your sales and customer relationships.

 

We recommend:

• Give daily (or at least weekly) specials that are available only to your callers and for a limited time. This will help “train” them to call back regularly.

• Use the second part of your greeting as an enticement to hear more about what you are offering. Having the caller select an option “to hear more” gives you statistical information about your campaign response so you can make improvements and track customer interests.

• Actively use the FonGenie Real-Time Caller ID to “see” your customers as they call and interact with your menus in real-time. This will give you immediate information about your callers before they transfer to you, and allow you to read and make notes about what they want and need.

Most customers are calling because they are interested in purchasing your goods or service. As they are more likely to want to purchase the basic, most affordable item, you need offer them a better item at a great deal…but only if they act now. Your customers will be happy because they get more at a great price; and you are happy because you just up-sold your goods or services.

Of course the best way to apply FonGenie to your business is to just get started. If you sign up for the FonGenie service right now you will receive a 14-day FREE trial before your billing starts.

If you have any questions about FonGenie please contact us at 650-200-4400 (toll-free: 877-755-3377) or send us an email.

To see more go to FonGenie “What is FonGenie“ on the FonGenie website (www.FonGenie.com), and you can be empowering your business with FonGenie in minutes.