What is FonGenie

FonGenie enables retailers and small businesses to quickly and easily create, monitor and manage timely and relevant interactive daily-flash specials or promotions that customers hear and interact with when calling the business. A cloud-computing service, FonGenie has resulted in sales increases of over 25% for many businesses that currently use it.

At the heart of the FonGenie service is the ability for business owners to customize how telephone calls are answered. Using the simple web interface small business owners manage their FonGenie greetings and menus to maximize their sales and profits by the use of daily flash-specials that are heard by their callers. This dramatically improves caller efficacy for up-selling products or services, while also giving the business owner important insights on customer calling behaviors.

The revolutionary Caller ID 2.0 included with FonGenie provides real-time business intelligence and analytics on all incoming calls—such as who is calling, where they are calling from, the reason for the call, what menus and/or daily-flash sales and promotions have been listened to and engaged, their specific call history and behavior. All this happens before the phone actually rings.

A user-friendly Customer Relationship Management (CRM) tool has also been integrated into the FonGenie platform to allow custom tagging, appointment management and note taking to profile callers—identifying important customers immediately when they call again.

FonGenie is fast to set-up, well supported by the FonGenie teams, requires no additional purchases of hardware or software and is designed to work with ordinary telephone systems to boost your sales immediately.

Try the Magic-Lamp Sales Challenge to see how much FonGenie can improve your business sales.