FonGenie features update – reporting and administrative tabs

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Reports
The reports section conveniently categorizes information related to calls that came into your FonGenie account and information about the callers. When you click the “Reports” tab you will have access to four sub-menus (Summary, Demographics, Call History, Search) of which “Summary” is the Reports’ default location. All the reports pages allow you to narrow your information by selecting a specific date or date range at the top of the page.

Summary page
This is the default page when you click the “Reports” tab. You will immediately find useful inbound call information here that is represented in simple graphic and numeric sections.

Dashboard – displays all your inbound calls, in selected date range, in a simple line graph. This graph can be further narrowed by checking and un-checking the call behavior tags at the bottom.
Call Summary – a numeric summary of all call activity in the date range.
Calls by Area – a bar graph that represents the top 6 locations where your callers are from, based on where their telephone service is registered.
Menu Transactions – an overview of how the callers interacted with your prompts. You can immediately see the importance of your current prompts and whether you need to consider reallocating a low performing prompt for different information or use.
Call History – a snapshot of the information available in the “Call History” section intended to give you a comparative perspective with the other information on this page.

Demographics page
This page brings information about caller activity and interaction with caller location. Where the demographics in the Caller ID window was a “temporary snapshot” of the live caller’s location demographics, here we see information about the most popular caller locations and distance from your business.

Dashboard – same graphic from the Summary page but used here for call activity comparison with demographic locations to provide a better perspective.
Call Summary – same graphic from the Summary page but also used here for call activity comparison with demographic locations to provide a better perspective.
Calls by Area – a simple pie graph that represents caller locations, in the date range selected.
Most Active Calling Markets – a rotating map of the top locations your callers are from.
Callers by Distance – this is a bar chart showing comparative distances and call counts of your callers to your location.
Most Active Customers – this is an abbreviated call history of the callers, in the chose date range, listed by highest call count and can be use to achieve perspective with the other information on the page.

Call History page

This Call History page allows you to view, sort and edit all inbound caller history and activities. Going beyond re-sorting the call information by clicking the column headings, you are able to select any specific call and add or edit the caller’s name, tag, or note that was placed on it in the Caller ID window (see Caller ID). This CRM functionality allows you to improve the quality of information on your inbound calls by improving filtering, as well as giving you immediate information on callers as they call when you are monitoring your Caller ID window.

Each Call History window will display twelve calls. Additional Call History pages can be navigated to from the page links at the bottom of the list.

Search page

Broad and granular searches can be made by selecting and entering filtering criteria in the 3 search fields. You are able to search your entire call history for key words or phone numbers linked to the given fields, and further isolate the search to specific dates and date ranges.

How Enhanced Reporting helps your business:

You can easily build custom reports by placing queries for any specific text, phone number, date range or combination using the defined filters
You can now better manage your customer information
You can grow and track customer loyalty programs
You can keep tabs on your customer history
You care able to proactively reach out to regular customers as well as follow-up with less-active ones
Develop targeted marketing and up-selling campaigns which are catered to identified and categorized groups of customers

Account Manager
The secured Account Manager tab is where you access all information about your account. As we are getting ready to move out of FonGenie beta and on to the full public launch of the FonGenie service, this is where you will be going to manage your billing information, statements, management of your usage minutes, as well as your business and user profile. We use top industry SSL encryption to secure your information.

Account Overview page
By default the Account Overview page opens when you select the Account Manager tab. This is to allow you a quick overview of account and usage information. You will see very brief overview sections about that give you billing and payment information, information about your current plan, your current usage information, and notes or announcements from the FonGenie teams that would be of interest to you.

Account Information page
All information you provided when signing up for your FonGenie account is available here and can be easily edited to maintain current information.

Contact information – information specific to the user of the account. This includes contact information that we would use if required to contact you.
Business information – your business type, name, location, type, etc. is located and can be edited in this section.
Password – a simple field for changing your current FonGenie account password.
Twitter settings – a simple field for updating, maintaining, or entering your Twitter account to associate with your FonGenie account. This allows you to update your FonGenie Post-Greeting prompt by updating your Twitter account (precede your Twitter post with “fongenie” and then the new text you want to update to your FonGenie Post-Greeting).
Communication preference – gives you the option of opting in or out on emails from FonGenie. This includes enabling FonGenie to send an email to your email address notifying you if someone leaves a message in your FonGenie voicemail.

Billing and Statement page
This SSL secured page gives you a convenient location to your payment information, as well as access to current and past billing statements.

Update Plan page
Your current FonGenie plan information and direct access to plan changes and add-ons (obtaining a toll-free number or additional local telephone numbers) are available in this single location.