For existing FonGenie customers, dramatic changes will be noticed over the up-coming weekend as you log into your account. A new complete makeover has been applied to the user interface along with the expanded reporting and analytics capabilities. Most of these improvements will be available to you immediately when changes take effect, while some are being incrementally added.

Besides the improved looks and easy to use interface, how does that impact existing customers?

Existing customers will not be negatively impacted. To be clear, there won’t be any service interruption or data and record loss. Key changes and improvements are related to the quality of the speech along with a newly added female voice to greet your callers and customers. Also, you should expect to see tons of pre-formatted reports, analytics, benchmarks and trending information to run your business smarter.

 
Changes to the FonGenie account console
The completely redesigned user interface is now a lot easier to use and understand. As mentioned above, beyond the new look and feel; the big additions were made to the reports section.

The improved reports takes you way beyond just knowing who called, how often they called, where they are from, and why/what they wanted. This section now gives you extended tools that easily show comparisons of data that give the past performance of business calls and compares that information to similar, and competitive, businesses to build trending and forecasting reports. You can now make an “apples to apples” comparison in real time about how your business stacks up against the competition and anticipate trends that you can use to make intelligent sales, marketing and operating decisions.

Additionally, you have real-time graphing to monitor the success of your campaigns for daily specials, promotions and coupons offered to your callers.

Please expect to see a dedicated and detailed post in the near future regarding the all-new reporting capabilities.

 
Addition to the FonGenie service
FonGenie is not just about giving you a great virtual receptionist, auto attendant and sales representative, but also provides a bundled 2 line business-class telephone services at no cost through the FonGenie network appliance.

The simple plug-and-play device or network appliance makes it easy to add additional telephone lines. By connecting the appliance to your broadband Internet, you will also have an “always on” solution that will greet your callers, up-sell your products and services, and give you the ability to make and receive unlimited telephone calls using your existing and current telephone handset, all while saving you money.

This new feature with the use of the appliance has just entered a private market trial and is available to invited business owners only at this time. We understand that this feature will be an interest to those small business owners currently operating their business with a single telephone line or trying to run their business on a cell phone. This is definitely a more affordable and simpler solution when needing to add a second or third line as there is no cost or extra charges.

In the very near term, all new and existing customers will have access to the improved FonGenie and its network appliance for a small fee or FREE for a plug-and-play operation. Simply plugging the FonGenie appliance to their high-speed Internet, business owners can easily connect a virtual receptionist, an auto attendant, sales representative and a 2-line business telephone service to make and receive unlimited telephone calls for only $49.99 or $149.99 per month.

Please contact a FonGenie representative if you have any question or would like to be considered for the private market trial.

FonGenie has launched its newly designed website to give business owners a clear message on how retail and small business owners can increase revenue and decrease cost by leveraging technology. We have also added a number of additional testimonials from multiple business owners, who have been able to use FonGenie to increase or optimize their revenue from a simple inbound telephone call. Many thanks to those who have helped us build these success stories and the business owners of MyCollege Storage and AquaSpa for their contribution.

 
The new FonGenie website look and feel
FonGenie has a new look and feel. We’ve received tons of input from our current users and visitors to the site since officially launching the service on June 2010. Due to limited marketing and product management efforts (we are a small start-up), certain visitors to FonGenie.com had an impression that FonGenie was nothing more than an automated attendant system. Simply put, we have not done a great job of explaining how FonGenie can be used to help small business owners.

It is important to show visitors that FonGenie can greet callers, automate calls, answer their questions and route calls to a person’s telephone or location; but when optimally configured and used it becomes a powerful productivity tool and an enhancement to everyday sales and marketing efforts. FonGenie gives the business owner the power to know who their callers are, where they are from, when and how often they call, and what they want all in real time. The real-time Live Caller ID with CRM (Customer Relationship Management) displays this information to them before the caller even rings their phone.

 
FonGenie enters limited/private market trial with the FonGenie appliance
Our new website also introduces a new feature that has just entered a limited Market Trial. This is a hardware appliance that will connect the FonGenie service with a standard telephone.

Our FonGenie appliance gives the business a stand-alone phone system that allows you to save money by eliminating your business telephone service (also can be used to enhance a current landline service). The appliance is plug-and-play simple to a broadband internet connection that includes 2 lines; one of which is an “always on” telephone from which you can make cost saving outbound telephone calls and which also works with fax machines and credit card terminals.

More information about participating on this marketing trial can be found by going to our Pricing and Plans page and clicking the FonGenie appliance link.

 
The FonGenie demo and sandbox application
A brand-new feature we added to the FonGenie website that will be of interest to new visitors is the FonGenie sandbox. This new feature, found by clicking the “Demo & Trial” button, allows visitors to actually interact with the FonGenie greeting and menus. They will be able to write their own greetings, make new menus, and immediately hear what callers would hear. As users play with this new feature they can even call in as their customers would do to their business to bring it all into a useful perspective.

We still offer the sales calculator in our “Demo & Trial” section so visitors are able to get an idea how their business sales would improve by actively using the FonGenie service.

Join FonGenie in supporting all the various retail and small businesses, whether a local restaurant, bike shop crafts store or spa, during “Small Business Saturday” and onward. And if you own a retail or small business, look to FonGenie to help you increase your revenue, decrease your costs all while improving your customer satisfaction.

 
Remember, with FonGenie it’s not just about saving you money, but about you making money.

Contact a FonGenie representative if you have any questions about the FonGenie service or how it can improve your small business success.

As a small or medium size business (SMB) you’ve heard a lot of importance placed on the type and quality of information you make available to your site visitors. Along with knowing what information and services your visitors want on your website, you need to be able to analyze what they are interested in and how they got there so you can offer more insuring that they will return for more fresh content. It then makes sense that your business telephone should have a similar function. Websites have services like Google Analytics or other third-party services that dish up reports, which you eventually can learn to read. FonGenie has its “Reports” included and are designed to be understood and read in real-time and without the large learning curve.

To break down similarities between your business website and your FonGenie account you have to recognize that FonGenie is more than just an auto attendant—FonGenie is a marketing and sales tool. This is why FonGenie helps your business in ways similar to your website.

FonGenie is not an alternative to a website for your business, but is an enhancement to your business communications and marketing that will work with your other marketing and image endeavors. It’s all about bringing it all together so your customers can find you, know what you do, and communicate to them.

Visit the FonGenie website for more information, or contact the FonGenie sales and support teams for more information.

FonGenie was developed as a reliable automated receptionist and sales representative for small and medium size retail and service related businesses, and can be used with your current business telephone number. As the service immediately showed success in several business areas, it was the day spa and salon owners that forged the niche that proved FonGenie to be a powerful tool to drive sales, not just answer, greet and transfer call.

 

“We have seen our bookings increase by roughly 25% from those
customers listening to the promo.”

Brian Polzin, Owner & Massage Therapist Steaming Stone Spa Stevens Point, Wisconsin

Try FonGenie FREE for 14-Days at no risk if you sign up now!

See FonGenie Solutions for more information about how you can apply FonGenie to your Spa or Salon related business right now.

Visit the FonGenie testimonial page to read more about Brian Polzin and Steaming Stone Spa; as well as other businesses that are using FonGenie to improve the way they communicate and sell to customers.

We’re all about making you money, not just answering your phones!

“When Connected Planet recently asked me to write a two-part series about cloud-based services, the most difficult part was to narrow down the topic. In the end, I focused the first piece on cloud-based unified communications and the second piece on cloud-based security. Both stories focused on specialty service providers (many of them start-ups) that have all taken a bit of a different approach to the market.”

“The cloud-service market reminds me a lot of the early days of packaged software for personal computers, when a slew of start-up companies developed programs that could handle all sorts of specialized tasks, from creating floor plans to managing a stock portfolio. Many of those companies were eventually acquired by larger players, which merged multiple programs into a comprehensive software suite. Before long I expect we’ll see a similar pattern in the cloud services market.”

Read this connectedplanetonline.com.com article online, and please leave your comments.