Online article from VoIPGuide4U: Free Automated Phone Answering Service For Small Business

VoIPGuide4U released a short article about FonGenie (Free Automated Phone Answering Service For Small Business) in their Friday (August 28, 2009) blog which encompasses some general ideas about FonGenie. Most notable, “Would you expense your costly call center employees on such calls? Probably not a good idea,” really brings the point that many businesses, both retail and service, can find up to 30% of their inbound call traffic is specifically questions regarding the business location, hours, or promotions; tasks even most callers prefer to have some level of elective automation. These calls generally take the business representative off task and are not productive by responding in this manner. FonGenie is the answer to this problem.

This is one of many reasons FonGenie is the answer for small retail and service businesses in the United States right now. The more notable is that FonGenie is designed to be an automated sales tool, even though many small businesses find a value in FonGenie as an automated receptionist. You will find that FonGenie is unique. To see what FonGenie can do for you visit FonGenie.com.

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Article:
Free Automated Phone Answering Service For Small Business

August 28, 2009
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Free Automated Phone Answering Service For Small Business

Most small business switched to VoIP, mostly hosted VoIP Services to save money. Today, you might find another great way to cut cost with free phone answering services and save money/resources on call center.

If you are running a retail or services business, you might be getting 30% calls each day asking about your store/office location address, directions to your store or your current promotions? Would you expense your costly call center employees on such calls? Probably not a good idea. How about your setup a phone answering service which handles this type of calls with preconfigured messages.

Most phone answering system obviously comes at a cost however, there is one Free Automated Phone answering service called FonGenie. FonGenie lets you setup a phone answering service for your business for FREE (It will be free for limited time).

You have to understand that FonGenie is in early beta and obviously not 100% perfect. But hey its free and it workable for your small business. You can register and then secure a new phone number for incoming calls and enter the phone number for your store/office location. You can offer your office/store hours and closing days. This should setup a work flow to trigger a voicemail instead of actually ringing a call center number.

Most importantly you can improve sales by putting prompts for promotions, discounts which could improve your sales number significantly. On top of that, you can track data through FonGenie interface to know how many people called and what they did through the prompts. This should give you some ROI on investments and overall cost effectiveness of using FonGenie.

FonGenie is currently free but soon will be paid service. Monthly plans will cost about $30 for a certain number of incoming calls. Unlimited plans will cost about $150-250 each month depending on the size of the business.

If you own a small business, will you use FonGenie? Do let us know your thoughts on this automated phone answering service.