FonGenie in KillerStartups.com article
Thank you KillerStartups (killerstartups.com) for your article about the FonGenie service (FonGenie.com – An Answering Service For Your Business). We appreciate the fact that you didn’t objectify our service as being a virtual attendant, but that the ultimate aim of FonGenie “is to turn analytic reporting into a more proactive and organic task.”
As our current users already know, FonGenie doesn’t just answer your business phones but we help you to analyze your caller interests and needs. With this insight users are able to directly improve sales to their customers.
In regards to their final question, “How much does it cost?” and “Are there different plans for you to choose from?” we haven’t set the price of the service when it comes out of the Free beta period. It will definitely be competitively priced against the closest related services and there will most likely be a 3 tier pricing model.
Read the whole article below, or visit the KillerStartups.com site. If you are new to FonGenie visit our site (FonGenie.com) and watch the “How it Works” videos. You can be up and running with a FonGenie account and set-up in minutes, and with a simple forward on your business telephone FonGenie can start improving your business today.
Article Reprint:
FonGenie.com – An Answering Service For Your Business
Aug. 3, 2009 | by RogerH
Headquartered in California, this company specializes in communication technology and it has created a utility that aims to make for smoother communication among small businesses and their punters.
What it does is answering the phone for you, greeting callers and interacting with them by giving answers to the most recurrent and common questions that can be put your company’s way.
As the team behind it explains, FonGenie does not substitute human interaction but rather enhance the experience for every single individual who is involved within the process. It provides the user with a sort of data mining engine that keeps track of different aspects of the telephone traffic by way of charts and reports that highlight information like caller’s behavior, engagement for each call and the items that have been listened to the most. It is also capable of monitoring the frequency of calls from any given customer.
The ultimate aim of the site is to turn analytic reporting into a more proactive and organic task, and let anybody shorten the distance that separates data collation and its actual assessment. It also intends to bring together the telephone and social media, and as such it is worth a definitive look if you are weighing up how to bolster the standing of your business.
In their own words
“FonGenie answers the phone at your retail and small business. It will greet callers, interact with them by giving them answers to frequently asked questions, and best of all it will position and up-sell your products and services. We do not replace the human interaction, but enhance the experience for both customers and yourself.Advanced analytics built from the ground up with retail and small business owners in mind give you a data mining engine that continually monitors every aspect of the telephone traffic. Your callers’ behavior is automatically highlighted with the most important information for business owners and managers to act upon. It is filled with charts and reports showing the number of calls during a time-frame, engagements for each calls, most listened specials or menus, frequency of calls from a customer and much more. The main goal is to make analytics reporting proactive and shorten the time between aggregating and analyzing data, drawing conclusions and taking actions based on the collective intelligence.”
Why it might be a killer
It has the potential for letting businesses give customers a better service and measure every single aspect of its efficacy.Some questions
How much does it cost? Are there different plans for you to choose from?
